FRONTLINE DELIVERY TERMS & CONDITIONS
WELCOME TO FRONTLINE DELIVERY SERVICE!
THANK YOU FOR CHOOSING US AS YOUR DELIVERY PROVIDER. WE ARE DEDICATED TO ENSURING A SEAMLESS DELIVERY EXPERIENCE AND APPRECIATE YOUR TRUST IN OUR SERVICES.
DELIVERY PROCESS:
ALL DELIVERIES ARE ‘KERBSIDE DROP’ THE DELIVERY WILL BE MADE AT THE PROPERTY LINE. IF ACCESS ALLOWS, OUR DRIVERS MAY USE SPECIALIZED OFF-ROAD FORKLIFTS TO PLACE PALLETS ON YOUR PROPERTY, BUT WE CANNOT ACCEPT LIABILITY FOR ANY DAMAGES THAT OCCUR DURING THIS PROCESS.
ACCESS REQUIREMENTS:
PLEASE ENSURE THAT THERE IS A CLEAR ACCESS PATH OF AT LEAST 3.0 METERS WIDE AND 2.7 METERS HIGH FOR OUR FORKLIFTS. IF OUR DRIVERS CANNOT SAFELY COMPLETE THE DELIVERY, THE SHIPMENT WILL BE RETURNED TO OUR WAREHOUSE, AND ADDITIONAL CHARGES WILL APPLY.
PICKUP LOCATIONS:
AN ADDITIONAL FEE OF $60 WILL APPLY FOR EACH EXTRA PICKUP LOCATION.
CANCELLATIONS:
CANCELLATIONS MADE WITHIN 24 HOURS WILL INCUR A FEE OF 50% OF THE TOTAL DELIVERY CHARGE. CANCELLATIONS ON THE DELIVERY DAY WILL RESULT IN A FULL CHARGE.
INSURANCE AND SPECIAL SERVICES:
IF YOU REQUIRE LOAD INSURANCE, PLEASE CONTACT US DIRECTLY AT INFO@FRONTLINEINDUSTRIES.COM.AU AS THIS CAN BE PROVIDED AT AN ADDITIONAL COST. WE ALSO OFFER A VIP SERVICE FOR TIMED DELIVERIES AND THOSE REQUIRING HAND UNLOADING FOR AN ADDITIONAL FEE. CONTACT YOUR SALESPERSON OR EMAIL ORDERS@FRONTLINEINDUSTRIES.COM.AU FOR DETAILS.
PAYMENT TERMS:
PAYMENT IS DUE WITHIN 7 DAYS OF THE INVOICE DATE. LATE PAYMENTS INCUR AN INTEREST CHARGE OF 10% PER MONTH COMPOUNDING INTEREST ON THE OUTSTANDING BALANCE.
CONTACT US: FOR ANY TERMS & CONDITIONS QUESTIONS, PLEASE REACH OUT AT 0410 266 450.
KERBSIDE DROPS:
ALL DELIVERIES ARE MADE AS KERBSIDE DROPS, WITH POTENTIAL ASSISTANCE TO YOUR PROPERTY AT OUR DRIVER’S DISCRETION. WE DO NOT ACCEPT LIABILITY FOR DAMAGES THAT MAY OCCUR DURING SUCH DELIVERIES.
ACCESS REQUIREMENTS:
SAFE DELIVERY REQUIRES AT LEAST 3 METERS WIDE AND 3 METERS HIGH ACCESS. IF DELIVERY IS HINDERED DUE TO ACCESS ISSUES, A RETURN FEE WILL APPLY.
WAIT TIME FEES:
A 15MIN ALLOWANCE IS MADE FOR LOADING AND UNLOADING. EXCESSIVE WAIT TIMES ARE CHARGED AT $150 PER HOUR.
LIMITATION OF LIABILITY:
FRONTLINE IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES ARISING FROM THE USE OF OUR DELIVERY SERVICES.
AMENDMENTS:
FRONTLINE RESERVES THE RIGHT TO MODIFY THIS AGREEMENT AT ANY TIME. CONTINUED USE OF OUR SERVICES CONSTITUTES ACCEPTANCE OF ANY CHANGES.
GOVERNING LAW:
THIS AGREEMENT IS GOVERNED BY THE LAWS OF NEW SOUTH WALES, AUSTRALIA.
ACCEPTANCE:
BY USING OUR SERVICES, YOU AGREE TO THESE TERMS. IF YOU DO NOT AGREE, PLEASE REFRAIN FROM USING OUR SERVICES.
THANK YOU FOR CHOOSING FRONTLINE! WE LOOK FORWARD TO SERVING YOU EFFICIENTLY AND EFFECTIVELY.
BEST REGARDS,
THE FRONTLINE TEAM
